DIOR Hit The Road large backpack

Shipping Information

• Thank you for shopping at Kinbotrend.
• Shipping Time: Our standard shipping time is 8-15 business days for delivery.Please note that delivery times may vary depending on your location and other factors.
• Free Shipping: We offer free shipping on all orders.There is no minimum purchase required.
• Order Processing: Orders are processed within 1-2 business days.Once your order is processed, you will receive an email confirmation with tracking information.
• Shipping Method: We use [Shipping Carrier] for all shipments.You can track your order using the tracking number provided in your shipping confirmation email.
• Shipping Restrictions: We ship worldwide.Please note that we do not ship to PO Boxes or APO/FPO addresses.
• Delivery Issues: If you do not receive your order within the estimated delivery time, please contact us at [email protected] and we will investigate the issue.

       Contact Us

         If you have any questions about our shipping policy, please contact us at [email protected]

1.Return product definition

When customers make purchases through product consultation or directly on the mall’s relevant platform, we will provide assistance in obtaining technical support or commodity consultation services for the purchased goods or products. However, in some cases, the customer’s dissatisfaction with a product may be beyond our control, in which case it may qualify for return. If the customer requests a return and meets the requirements of the mall’s return policy, a refund will be issued for the amount paid.

2.Refund policy

According to the “Consumer Rights Protection Law”, online shopping consumers are considered to be hesitant within 30 days from the date of receipt of the goods, please return according to our application to ensure your rights. After receiving your return request, Customer Service will check it. If you meet the return conditions, please contact customer service to inform the refund process. Description of the return policy:

• When returning some physical goods, we will bear the shipping costs incurred for delivery and return. 
• For taxes on physical goods due to cross-border sales, we will refund the amount of the merchandise tax paid when you apply for a return.

3.Return procedure

If you wish to request a return within 30 days of receiving your order, please follow the instructions provided by our Customer Service center in order to submit your request. The return form must include the purchaser’s last name, first name, phone number, email address, the name of the purchased product, and the reason for the return. After we receive your application, we will review the case and reply via email with further instructions on completing the return process. Once the administrative process is complete, we will usually process your refund within 3 working days.

4.Abuse of return policy

We value our customers and strive to provide the best possible shopping experience. We understand that returns are sometimes necessary, but if a customer frequently or repeatedly makes returns that cause significant inconvenience for the mall or our employees, we reserve the right to restrict their account from making future purchases of certain goods. We appreciate your cooperation in helping us maintain a positive relationship between our customers and our business.

Q: 1. How to order?

A: Ordering is easy and simple. Just follow the steps mentioned above, here are some instructions.

• View the products and add the ones you want to buy to your shopping cart. Don't forget to choose the size or color before adding.
• Click on the cart to confirm your selection and update the quantity. If there is no problem, click on "follow-up checkout" to continue.
• Complete buyer information, shipping and payment options. Click "Continue Checkout" to pay.
• Once your payment has been processed, we will send you an email confirming your order information. Order management will commence when payment due is received. Once your order is shipped, the tracking number and tracking link will be sent to your registered email address.
• Note: Some carrier mail service providers (ESPs) may treat this acknowledgement as spam, so be sure to check your spam folder if you do not receive it in your inbox.

Q: 2. Why they are so inexpensive compared to the official price?

A: This is a very good question. The product comes directly from the originalfactory, and there is no intermediate sales link cost. This is why it is soinexpensive. We sell it to you at the ex-factory price.

Q: 3. Which payment methods are accepted?

A: Our website currently accepts PAYPAL for online payments. If you need another payment method, you can contact the customer service of our website.

Q: 4. Are they made of genuine leather?

A: All of our bags and belts are made of high-quality genuine leather.

Q: 5. What currencies do you support?

A: Currently we only accept USD, Euro and GBP, if you want to calculate the exchange rate for different countries, please search Google exchange rates.

Q: 6. When can you ship my order?

A:Usually orders will be shipped within approximately 48 hours. However, in peak season, it may take up to 3-4 working days, we will keep you informed if any delays happened.

Q: 7.What shipping method do we offer? When can I receive my order?

• A: Standard shipping and UPS/DHL express are the most common modes of transportation.
• For your benefit, the delivery method is determined by your delivery address and specific circumstances.
• We ship orders via fast dedicated air shipping lines to the USA and most EU Countries. ETA is about 8-15 working days.